Q&A What are your opening hours? We open from 7am to 9pm Monday to Friday. On Saturdays we open from 8am to 6pm and on Sundays from 9am to 6pm. Last entry is one hour before closing. How do I join? Simply call us on 01208 864603. Do I have to pay a joining fee? No. We do not charge a joining fee. We do ask that a minimal fee is paid to cover the cost of setting you up on our system and for the provision of the membership card. How do I pay for membership? If you are joining us on an annual contract we request that the monthly subscriptions be paid via direct debit. Should you be joining us for the day, we will be pleased to accept cash or credit card. Are group classes appropriate for beginners? All our instructors are very aware that class participants have differing physical conditions. We work hard to make sure that everyone, regardless of condition, benefits from each class that we hold. Our goal is make sure that everyone enjoys the experience and comes back again and again. Do you have secure lockers? Yes, our changing rooms provide secure lockers for your use. They require a £1 coin – which is returnable. Can I book a personal training session? Yes. When you join we will be delighted to offer you a session with one of trainers as part of Three Point Plan to give you a flavour of the many benefits that can result from working with your own dedicated trainer. Should you want to book further sessions we offer a range of packages to suit your needs, from single sessions to block bookings. Working with a personal trainer ensures your exercise time will be targeted and effective How do I pay for personal training? Personal training sessions are paid in advance either by cash or credit card Who do I contact if I have questions or concerns? Feel free to speak to any member of staff about any concerns you may have. Should these remain unresolved, please speak to the Health Club Manager. If you still feel your issue has not been dealt with to your satisfaction, please contact the General Manager of the facility. What kind of equipment do you offer? Our cardio and resistance equipment is provided by Matrix, one of the world’s leading suppliers of fitness equipment. All cardio equipment is fully polar optimised, have full LED displays and offer your own personal fan to keep you cool! Star Trac, one of the best in the business, provide our spin bikes. Can kids use the gym? Kids under the age of 16 are not allowed in the gym unless for the purposes of attending an organised Club activity. What is your policy for kids in the pool? We are delighted for all kids to use our pool although we ask that all kids under the age of 16 are supervised by an adult at all times unless attending an organised Club activity. Kids under the age of 16 cannot use the steam bath, sauna or jacuzzi. How many kids can I bring to the Club as a member? Unless otherwise agreed with the Health Club Manager, we request that a maximum of 3 children (under the age of 16) per adult membership is permitted. Can non-members use the Health Club and Swimming Pool? Yes. Day-use of the Health Club and Swimming Pool is £8 per adult and £4 per child – under 5s go free!