What are your opening hours?
We open from 7.00am to 9.00pm Monday to Friday. On Saturdays we open from 9.00am to 6.00pm and on Sundays from 10.00am to 6.00. Last entry is one hour before closing.
How do I join?
Simply call us on 01208 864603.
Do I have to pay a joining fee?
No. We do not charge a joining fee. We do ask that a minimal fee is paid to cover the cost of setting you up on our system and for the provision of the membership card.
How do I pay for membership?
If you are joining us on an annual contract we request that the monthly subscriptions be paid via direct debit. Should you be joining us for the day, we will be pleased to accept cash or credit card.
Are group classes appropriate for beginners?
All our instructors are very aware that class participants have differing physical conditions. We work hard to make sure that everyone, regardless of condition, benefits from each class that we hold. Our goal is make sure that everyone enjoys the experience and comes back again and again.
What is TRX?
TRX is a suspension training system specifically designed to build strength, flexibility, balance and endurance during functional exercises. It uses your own body weight to create resistance while exercising and therefore has the ability to adjust the level of difficulty regardless of your physical condition or goals. The results can be remarkable!
Do you have secure lockers?
Yes, our changing rooms provide secure lockers for your use. They require a £1 coin – which is returnable.
Can I book a personal training session?
Yes. When you join we will be delighted to offer you a session with one of trainers as part of Three Point Plan to give you a flavour of the many benefits that can result from working with your own dedicated trainer. Should you want to book further sessions we offer a range of packages to suit your needs, from single sessions to block bookings. Working with a personal trainer ensures your exercise time will be targeted and effective
How do I pay for personal training?
Personal training sessions are paid in advance either by cash or credit card
Why are some classes not covered in standard membership?
We strongly believe in providing great value to all of our members. We are committed to offering a first class health club at affordable prices. Some of our group class activity requires specialist training and qualifications of our instructors (ie Zumba) or investment in specialist equipment (ie TRX). Rather than charge everyone for the provision of such classes, we feel it is fairer to only charge those who wish to take advantage of these great classes. We think this makes sense and we hope you agree!
Who do I contact if I have questions or concerns?
Feel free to speak to any member of staff about any concerns you may have. Should these remain unresolved, please speak to the Health Club Manager. If you still feel your issue has not been dealt with to your satisfaction, please contact the General Manager of the facility.
What kind of equipment do you offer?
Our cardio and resistance equipment is provided by Matrix, one of the world’s leading suppliers of fitness equipment. All cardio machines have full LED displays and offer your own personal fan to keep you cool! Schwinn, one of the best in the business, provide our spin bikes.
Can kids use the gym?
Kids under the age of 16 are not allowed in the gym unless for the purposes of attending an organised Club activity.
What is your policy for kids in the pool?
We are delighted for all kids to use our pool although we ask that all kids under the age of 12 are supervised by an adult at all times unless attending an organised Club activity. Kids under the age of 12 cannot use the steam bath, sauna or jacuzzi.
How many kids can I bring to the Club as a member?
Unless otherwise agreed with the Health Club Manager, we request that a maximum of 3 children (under the age of 12) per adult membership is permitted.
Can non-members use the Health Club and Swimming Pool?
Yes. Day-use of the Health Club and Swimming Pool is £8 per adult and £4 per child – under 5s go free!
