COVID-19 Updates

COVID-19 Updates from The Point at Polzeath

In light of the ongoing Coronavirus (COVID-19) pandemic, we will continue to update this page with information as the government make announcements in the coming days and weeks. Please refer to this for the latest up to date information from us here at The Point.

Last Updated: 10/09/20 – 2pm

Changes to Accommodation Operations at Time of Writing:

We will continue to work alongside the guidance given by the government and will amend our policies in due course when it is safe to do so. Please see the government website for more information about the Corona Virus: https://www.gov.uk/coronavirus 

You can be assured that we are working around the clock liaising with the owners of our holiday homes to enable the best possible outcome for you and your family. We represent a small group of property owners who have all been working with us agreeing to more flexible terms at this extraordinary time.

Following the Governments announcement on 9th September you should not go on holiday in England with people you do not live with (or who are not in your support bubble) in a group larger than 6 people from 14 September, when a new legal gathering limit comes into force. See FAQs for further details.

We are experiencing a high volume of calls so please request a CALLBACK (above, top banner) if you want us to contact you or alternatively you can email holidays@thepointatpolzeath.co.uk. Please be aware that we are receiving an unprecedented number of enquiries during this uncertain time, which may cause a slight delay in our response time. Our Accommodation office will be open 9am – 5pm daily.

 

In the meantime, please see our FAQ’s for more information:

I would like to book a holiday. Is this still possible?

All holidays will be subject to the government policies at the time of your stay which may change in the period between booking and arriving at The Point. Due to the continued uncertainties, we will only ask for the final payment 3 weeks before your holiday is due to start, instead of the usual 6 weeks. Please see our amendments to our terms and conditions below.

My holiday is already booked for after September 14th. Can I cancel?

Unfortunately, the deposit for your holiday is non-refundable. However, due to the current uncertainties, we have delayed your final balance payment to 3 weeks before arrival date. At this point, you may defer your holiday up to a year and no amendment fee will be charged. Once the final payment has been made the holiday cannot be cancelled or deferred. In exceptional circumstances, we will contact the owner of the property on your behalf. 

What will happen if the government imposes travel restrictions?

We will continue to work alongside government guidelines, so if tighter restrictions on the movement of people are brought into place or extended to this area your holiday will be cancelled. You can defer your stay for up to a year, but unfortunately, deposits will not be refunded.

Please see link to our Standard Terms and Conditions here.

Please see Covid 19 amendments to our Standard Terms and Conditions below:

  • Final balance payment date 3 weeks before arrival
  • Your holiday can be deferred for up to a year (dates can be confirmed later, subject to availability)
  • No booking amendment fee will be charged
  • Seasonal price differential will be charged/refunded

Can I still go on holiday after 14th September 2020 when the new Government restrictions on gatherings come into force?

Yes. However, you should not go on holiday in England with people you do not live with (or who are not in your support bubble) in a group larger than 6 people from 14 September, when a new legal gathering limit comes into force. Doing so will be against the law. It is the responsibility of the group staying in a property together to make sure that they follow these guidelines.

You should also ensure you maintain social distancing with anyone you do not live with or is not in your support bubble.

My Family and/or support bubble consists of more than 6 people. What do I do if I have a holiday booked with you?

If you are in a support bubble, or if the group consists solely of people you live with, you can stay overnight without needing to maintain social distancing. People in the same support bubble can also gather together indoors even if the group size is more than 6.

Please request a CALLBACK or email holidays@thepointatpolzeath.co.uk if you have further questions and would like to talk to us.

 

Changes to Health Club Operations at the Time of Writing:

Following Government advice that Health Clubs, indoor gyms and swimming pools can reopen we are please to announce that the Health Club will be open from the 25th July 2020. This will include having to pre-book visits to the Health Club in limited numbers and time slots.

FOR DETAILS AND UPDATES ON HEALTH CLUB OPERATIONS AND HOW TO BOOK SESSIONS PLEASE VISIT OUR DEDICATED PAGE

 

Changes to Food and Beverage Operations at Time of Writing:

Following Government advice on 20th March 2020, our Restaurant will remain closed for the foreseeable future. From July 4th our Bear Bar will be open for the consumption of both Food and Drink following all necessary Government advice and guidance on social distancing and reduced contact. 

Groups no larger than 6 will be permitted to sit together from Monday 14th September unless they are from the same household or support bubble. Visitors dining or drinking with us will have to provide a contact number and/or email address for track and trace purposes. We will also be encouraging visitors to sign in to our free Wifi in order to capture these details without the need for contact. View Bear Bar details on booking here. This is an ever-changing situation and we are working out solutions on a day by day basis. We appreciate your understanding.

 

Changes to Golf Operations at the time of writing:

Under new government guidelines, we are delighted to announce the following groupings will be permitted on the course effective from Monday 1st June 8am.

  • Individuals (Those shielding should play on their own)
  • Two, Three and Four Balls of any combination of household (No scorecard swapping and no sharing of equipment or buggies)

Social distancing rules must be strictly observed at all times. Course patrols will be carried out to ensure social distancing is being adhered to.

Players must not visit the Club if they are feeling unwell, self-isolating, showing any symptoms of COVID-19, or have been in contact with a person diagnosed with COVID-19 in the last 14 days.

Golf Office Opening Times – Effective from 1st July 8am – 6pm: last tee time 6pm*.

*In order to accommodate Members who are working, we are happy for you to play after 5.30 pm but you must have registered with the office beforehand for track and trace reasons. There will be volunteer marshals out on the course so please do not abuse this privilege or trust.

Member Tee Time Booking

Please see our dedicated page on how to book tee times and the measures in place here.