COVID-19 Updates

COVID-19 Updates from The Point at Polzeath

In light of the ongoing Coronavirus (COVID-19) pandemic, we will continue to update this page with information as the government make announcements in the coming days and weeks. Please refer to this for the latest up to date information from us here at The Point.

Last Updated: 5/1/21 – 8am

Due to the announcement of a Nationwide Lockdown from 5th January, all facilities at The Point are closed until further notice. Please keep checking this page for updates on specific parts of our operations as the situation develops.

Please note – We are operating with reduced staff working from home –  For non-urgent business, please contact us by email:

holidays@thepointatpolzeath.co.uk

golf@thepointatpolzeath.co.uk

healthclub@thepointatpolzeath.co.uk

Or request a call back here

Changes to Accommodation Operations at Time of Writing:

Due to the announcement of a Nationwide Lockdown from 5th January we can no longer accept any new bookings for holidays in January and early February. We have cancelled all existing bookings. Any affected bookings will be notified by our team.

Our Accommodation Office will be open on reduced hours with some staff working from home. If you have any questions or would like to book a holiday for later in 2021 please email holidays@thepointatpolzeath.co.uk

We will continue to work alongside the guidance given by the government and will amend our policies in due course when it is safe to do so. Please see the government website for more information about the Corona Virus: https://www.gov.uk/coronavirus 

You can be assured that we are working around the clock liaising with the owners of our holiday homes to enable the best possible outcome for you and your family should you be affected by any Government announcement or COVID diagnosis. We represent a small group of property owners who have all been working with us agreeing to more flexible terms at this extraordinary time.

FAQs

I would like to book a holiday. Is this still possible?

All holidays will be subject to the government policies at the time of your stay and rules upon household mixing at your residential address must be adhered to whilst on holiday with us. This guidance may change in the period between booking and arriving at The Point. Due to the continued uncertainties, we will only ask for the final payment 3 weeks before your holiday is due to start, instead of the usual 6 weeks.

My holiday is already booked. Can I cancel?

Unfortunately, the deposit for your holiday is non-refundable. However, due to the current uncertainties, we have delayed your final balance payment to 3 weeks before arrival date. At this point, you may defer your holiday up to a year and no amendment fee will be charged. Once the final payment has been made the holiday cannot be cancelled or deferred. In exceptional circumstances, we will contact the owner of the property on your behalf. 

What will happen if the government imposes travel restrictions?

We will continue to work alongside government guidelines, so if tighter restrictions on the movement of people nationally are brought into place or extended to Cornwall your holiday will be cancelled. You can defer your stay for up to a year, but unfortunately, deposits will not be refunded.

Please see link to our Terms and Conditions here.

Please see Covid 19 amendments to our Standard Terms and Conditions below:

  • Final balance payment date 3 weeks before arrival
  • Your holiday can be deferred for up to a year (dates can be confirmed later, subject to availability)
  • No booking amendment fee will be charged
  • Seasonal price differential will be charged/refunded

Changes to Food and Beverage Operations at Time of Writing:

Following the announcement of a Nationwide Lockdown from 5th January, it is with regret that the Restaurant and Bar must remain closed until further notice.

Changes to Golf Operations at the time of writing:

Following the announcement of a Nationwide Lockdown from 5th January, it is with regret that the Golf Course must close until further notice.

Changes to Health Club Operations at the Time of Writing:

Following the announcement of a Nationwide Lockdown from 5th January, it is with regret that the Health Club must close until further notice.