24th March 2020 in Blog COVID-19 Updates Share Twitter Facebook COVID-19 Updates from The Point at Polzeath In light of the ongoing Coronavirus (COVID-19) pandemic, we will continue to update this page with information as the government make announcements in the coming days and weeks. Please refer to this for the latest up to date information from us here at The Point. Last Updated: 24/03/20 – 9am Changes to Accommodation Operations at Time of Writing: Following the Governments statement yesterday as follows, “Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.” Along with an acute awareness of our social responsibility, we made the difficult decision to cancel all holiday bookings at The Point at Polzeath until 1st July 2020. If you have booked a holiday with us in this period, we will try to contact you this week with booking options and our updated cancellation policy. We will be constantly reviewing the situation and implementing processes and policies as necessary beyond this date. We are incredibly sad to have to do this but currently see no other option. Needless to say, we were very much looking forward to taking care of our guests over the coming weeks, but cannot currently do so whilst fully ensuring their safety or adequately protecting our own team. If you have any questions relating to this, please email our Lettings Office; email@example.com This year we will miss the Easter Egg Hunts and evenings in the bar watching the Masters as the sun sets over Polzeath, but hope we can make up for this in the not too distant future. On behalf of Eva, Carl, myself and all the team here at The Point at Polzeath, we wish you all the very best as we navigate our way through these uncharted waters. We would like to thank all our members and suppliers for their support and wish them well through these troubling times. We would also like to thank all of those, including our own daughter and Carl’s wife, who are working so hard trying to save lives in incredibly difficult circumstances for the NHS. Please look after yourselves and we shall see you on the other side. Jeremy Davies General Changes To Clubhouse Operations: The clubhouse is now closed to both members and visitors alike for the foreseeable future. Changes to Golf Operations at the time of writing: Following the latest Government advice and guidance from England Golf it is with regret that we have had to shut the course and practice facilities for the foreseeable future to both visitors and members. All golf tuition has been suspended until further notice. If you would like to purchase a voucher Phil is doing a special offer of either 4 x 45 minute lessons OR 2 x 45 minute lessons plus a 9 hole playing lesson for £100. Changes to Golf Calendar All competitions are suspended for the foreseeable future. The course is closed. Our Spring Open (April 5th), Ladies Coffee Morning (April 17th) and Seniors Individual Open (May 12th) have been cancelled. We will contact those who had entered the effected Opens in due course. Men’s matches vs Bowood in April have been cancelled (Home and Away). Cornish Festival of golf has been postponed. County week at Newquay golf club has been cancelled. Changes to Health Club Operations at the Time of Writing: Following Government advice on 20th March 2020, our Health Club has closed for the foreseeable future. We will update with more information as this becomes available and will be in touch with members in due course. This is an ever-changing situation and we are working out solutions on a day by day basis. We appreciate your understanding. Changes to Food and Beverage Operations at Time of Writing: Following Government advice on 20th March 2020, our Restaurant and Bear Bar has closed for the foreseeable future. We will review our offering over the next few days. We will update you with more information as this becomes available. This is an ever-changing situation and we are working out solutions on a day by day basis. We appreciate your understanding. FAQs – Updated 24/03/20 How do I protect myself from Coronavirus (COVID-19)? Wash your hands regularly with soap or a disinfectant, especially after coughing and sneezing and before handling and consuming food. This should be for at least 20 seconds. Use disposable tissues when coughing or sneezing and dispose of used tissues carefully Avoid touching your eyes, nose, and mouth with unwashed hands Avoid close contact with people who appear unwell and avoid sharing personal items I am planning on visiting The Point in the near future – What should I do? The clubhouse and all facilities are closed to visitors and members alike for the foreseeable future. Please heed Government advice and stay at home. My booking with you has been cancelled what do I do now? Our team in our Holiday Rentals section will be contacting all affected bookings on a priority basis starting with those customers staying with us soonest. We appreciate your patience whilst we deal with a high level of calls whilst working from home. We would encourage anybody who has a booking with us to email us at firstname.lastname@example.org quoting your booking reference number. This will allow us to process a higher number of bookings.