COVID-19 Updates

COVID-19 Updates from The Point at Polzeath

In light of the ongoing Coronavirus (COVID-19) pandemic, we will continue to update this page with information as the government make announcements in the coming days and weeks. Please refer to this for the latest up to date information from us here at The Point.

Last Updated: 05/11/20 – 11am

THE CLUBHOUSE AND ALL FACILITIES AT THE POINT ARE CLOSED IN LINE WITH GOVERNMENT RESTRICTIONS UNTIL AT LEAST 2ND DECEMBER

Changes to Health Club Operations at the Time of Writing:

Following Government advice that Health Clubs, indoor gyms and swimming pools must close, The Health Club will be closed from November 5th – Wednesday December 2nd. 

 

Changes to Food and Beverage Operations at Time of Writing:

Following Government advice that Pubs, Bars and Restaurants must close, The Bear Bar will be closed from November 5th – Wednesday December 2nd. 

 

Changes to Golf Operations at the time of writing:

Following Government advice that Golf Courses and Driving Ranges must close, The Golf Course will be closed from November 5th – Wednesday December 2nd until further notice or changes to the Governments recommendations. 

 

 

 

Changes to Accommodation Operations at Time of Writing:

Following the Government announcement on 31st October you should not go on holiday in England and should stay at home wherever possible from November 5th – December 2nd. All affected bookings between these dates will be contacted by a member of our team.

We will continue to work alongside the guidance given by the government and will amend our policies in due course when it is safe to do so. Please see the government website for more information about the Corona Virus: https://www.gov.uk/coronavirus 

You can be assured that we are working around the clock liaising with the owners of our holiday homes to enable the best possible outcome for you and your family. We represent a small group of property owners who have all been working with us agreeing to more flexible terms at this extraordinary time.

FAQs

I would like to book a holiday. Is this still possible?

All holidays will be subject to the government policies at the time of your stay which may change in the period between booking and arriving at The Point. Due to the continued uncertainties, we will only ask for the final payment 3 weeks before your holiday is due to start, instead of the usual 6 weeks.

Online bookings will not be available to book for any dates affected by lockdown restrictions on the movement of people and will be monitored continuiously as the situation evolves.

My holiday is already booked. Can I cancel?

Unfortunately, the deposit for your holiday is non-refundable. However, due to the current uncertainties, we have delayed your final balance payment to 3 weeks before arrival date. At this point, you may defer your holiday up to a year and no amendment fee will be charged. Once the final payment has been made the holiday cannot be cancelled or deferred. In exceptional circumstances, we will contact the owner of the property on your behalf. 

What will happen if the government imposes travel restrictions?

We will continue to work alongside government guidelines, so if tighter restrictions on the movement of people are brought into place or extended to this area your holiday will be cancelled. You can defer your stay for up to a year, but unfortunately, deposits will not be refunded.

Please see link to our Standard Terms and Conditions here.

Please see Covid 19 amendments to our Standard Terms and Conditions below:

  • Final balance payment date 3 weeks before arrival
  • Your holiday can be deferred for up to a year (dates can be confirmed later, subject to availability)
  • No booking amendment fee will be charged
  • Seasonal price differential will be charged/refunded

FAQs relating to social gatherings – Added 14th September – Amended Nov 1st

Can I still go on holiday after 14th September 2020 when the new Government restrictions on gatherings come into force?

Yes. However, you should not go on holiday in England with people you do not live with (or who are not in your support bubble) in a group larger than 6 people from 14 September, when a new legal gathering limit comes into force. Doing so will be against the law. It is the responsibility of the group staying in a property together to make sure that they follow these guidelines.

You should also ensure you maintain social distancing with anyone you do not live with or is not in your support bubble.

From November 5th – December 2nd at the earliest you should not go on holiday in England. All affected bookings will be contacted by a member of our team and all online bookings for this period will be suspended.

My Family and/or support bubble consists of more than 6 people. What do I do if I have a holiday booked with you?

If you are in a support bubble, or if the group consists solely of people you live with, you can stay overnight without needing to maintain social distancing. People in the same support bubble can also gather together indoors even if the group size is more than 6.

We are experiencing a high volume of calls so please request a CALLBACK (above, top banner) if you want us to contact you or alternatively you can email holidays@thepointatpolzeath.co.uk. Please be aware that we are receiving an unprecedented number of enquiries during this uncertain time, which may cause a slight delay in our response time.