COVID-19 Updates

COVID-19 Updates from The Point at Polzeath

In light of the ongoing Coronavirus (COVID-19) pandemic, we will continue to update this page with information as the government make announcements in the coming days and weeks. Please refer to this for the latest up to date information from us here at The Point.

Last Updated: 20/05/20 – 12pm

Changes to Golf Operations at the time of writing:

Under new government rules released yesterday (11th May), we are delighted to announce the following groupings will be permitted on the course effective from Wednesday 13th May 8am.

  • Individuals playing golf on their own
  • Two-balls comprising of individuals from different households (whilst social distancing)
  • Members of the same household playing in two, three or four-balls

Social distancing rules must be strictly observed at all times. Course patrols will be carried out to ensure social distancing is being adhered to.

Players must not visit the Club if they are feeling unwell, self-isolating, showing any symptoms of COVID-19, or have been in contact with a person diagnosed with COVID-19 in the last 14 days.

Golf Office Open 8am – 5pm: last tee booking 5.20pm.

In order to accommodate Members who are working, we are happy for you to play after 5.30pm but you must have registered with the office beforehand for track and trace reasons. There will be volunteer marshals out on the course so please do not abuse this privilege or trust.

We are working with our tee booking provider BRS, to launch member and visitor online tee bookings. Further information will come out when the system has been upgraded and is live for you to use.

Please see our dedicated page on how to book tee times and the measures in place here.

  • All golf tuition has been suspended until further notice. If you would like to purchase a voucher Phil is doing a special offer of either 4 x 45 minute lessons OR 2 x 45 minute lessons plus a 9 hole playing lesson for £100.

Changes to Golf Calendar

  • All competitions are suspended for the foreseeable future. Social Golf Only.

 

Changes to Accommodation Operations at Time of Writing:

 

On the 10th of May 2020, Boris Johnson confirmed that areas of the leisure industry would only begin to operate from July 1st, 2020. This coincides with our original decision below to cancel all pre-existing bookings up until this date and will not take any further bookings for holidays arriving before July 2nd, 2020. We will continue to work alongside the guidance given by the government and will amend our policies in due course when it is safe to do so. Please see the government website for more information about the Corona Virus: https://www.gov.uk/coronavirus

Governments statement 23/3/20;

“Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.” 

Along with an acute awareness of our social responsibility, we made the difficult decision to cancel all holiday bookings at The Point at Polzeath until 1st July 2020. We will be constantly reviewing the situation and implementing processes and policies as necessary beyond this date.

You can be assured that we are working around the clock liaising with the owners of our holiday homes to enable the best possible outcome for you and your family. We represent a small group of property owners who have all been working with us agreeing to more flexible terms at this extraordinary time.

As we are working from home please request a CALLBACK (above, top banner) if you want us to contact you or alternatively you can email holidays@thepointatpolzeath.co.uk

Please be aware that we are receiving an unprecedented number of enquiries during this uncertain time, which may cause a slight delay in our response time.

In the meantime, please see our FAQ’s for more information:

My holiday is booked for before July 1st. Can I request a refund? Can I postpone my holiday?

We have already been in touch with most bookings due to take place before July 1st. If for some reason, we have missed each other please request a CALLBACK. All holidays can be postponed for up to a year.

I would like to book a holiday for after July 1st. Is this possible?

Yes, we are taking bookings for holidays after July 1st. All holidays will be subject to the government policies at the time. Due to the continued uncertainties, we will only ask for the final payment 3 weeks before your holiday is due to start, instead of the usual 6 weeks. Please see our amendments to our terms and conditions below.

My holiday is booked for after July 1st. Can I cancel?

Unfortunately, the deposit for your holiday is non-refundable. However, due to the current uncertainties we have delayed your final balance payment to 3 weeks before arrival date. At this point you may defer your holiday up to a year and no amendment fee will be charged. Once the final payment has been made the holiday cannot be cancelled or deferred. In exceptional circumstances we will contact the owner of the property on your behalf. 

My holiday is booked for after July 1st, what will happen if the government imposed travel restrictions are extended?

We will continue to work alongside government guidelines so if restrictions are extended your holiday will be cancelled. You can defer your stay for up to a year, but unfortunately deposits will not be refunded.

Please see link to our Standard Terms and Conditions of contract here:

Please see Covid 19 amendments to our Standard Terms and Conditions below:

  • Final balance payment date 3 weeks before arrival
  • Your holiday can be deferred for up to a year (dates can be confirmed later, subject to availability)
  • No booking amendment fee will be charged
  • Seasonal price differential will be charged/refunded

Please request a CALLBACK or email holidays@htepointatpolzeath.co.uk if you have further questions and would like to talk to us

“We understand that times are tough – please stay at home and follow the government guidance. When restrictions have been lifted, we will be there for you and we look forward to the good times ahead”

Changes to Health Club Operations at the Time of Writing:

Following Government advice on 20th March 2020, our Health Club has closed for the foreseeable future. We will update with more information as this becomes available and will be in touch with members in due course. This is an ever-changing situation and we are working out solutions on a day by day basis. We appreciate your understanding.

Changes to Food and Beverage Operations at Time of Writing:

Following Government advice on 20th March 2020, our Restaurant and Bear Bar has closed for the foreseeable future. We are aiming to provide a take away menu from early July. We will update you with more information as this becomes available. This is an ever-changing situation and we are working out solutions on a day by day basis. We appreciate your understanding.

How do I protect myself from Coronavirus (COVID-19)?

  • Abide by social distancing rules
  • Wash your hands regularly with soap or a disinfectant, especially after coughing and sneezing and before handling and consuming food. This should be for at least 20 seconds.
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who appear unwell and avoid sharing personal items

 

This year we have missed the Easter Egg Hunts and evenings in the bar watching the Masters as the sun sets over Polzeath, but hope we can make up for this in the not too distant future.

On behalf of Eva, Carl, myself and all the team here at The Point at Polzeath, we wish you all the very best as we navigate our way through these uncharted waters.

We would like to thank all our members and suppliers for their support and wish them well through these troubling times.

We would also like to thank all of those, including our own daughter and Carl’s wife, who are working so hard trying to save lives in incredibly difficult circumstances for the NHS.

Please look after yourselves and we shall see you on the other side.

Jeremy Davies