COVID-19 Updates

COVID-19 Updates from The Point at Polzeath

In light of the ongoing Coronavirus (COVID-19) pandemic, we will continue to update this page with information as the government make announcements in the coming days and weeks. Please refer to this for the latest up to date information from us here at The Point.

Last Updated: 23/03/21 – 10am

Due to the gradual easing of restrictions, individual facilities at The Point will be opening on different dates as set out by the Government.

Please see below for the individual operations for the facilities at The Point.

Please keep checking this page for updates on specific parts of our operations as the situation develops.

Please note – We are operating with reduced staff working from home –  For non-urgent business, please contact us by email:

holidays@thepointatpolzeath.co.uk

golf@thepointatpolzeath.co.uk

healthclub@thepointatpolzeath.co.uk

Or request a call back here

Changes to Accommodation Operations at Time of Writing:

Following the Government announcement on the plans to slowly ease the Nationwide Lockdown, our self-catering accommodation will re-open from the 12th April subject to a further government review.

Our Accommodation Office will be open on reduced hours with most staff working from home. If you have any questions please email holidays@thepointatpolzeath.co.uk

We will continue to work alongside the guidance given by the government and will amend our policies in due course when it is safe to do so. Please see the government website for more information about the Corona Virus: https://www.gov.uk/coronavirus 

You can be assured that we are working around the clock liaising with the owners of our holiday homes to enable the best possible outcome for you and your family should you be affected by any Government announcement or COVID diagnosis. We represent a small group of property owners who have all been working with us agreeing to more flexible terms at this extraordinary time.

FAQs

I would like to book a holiday. Is this still possible?

All holidays will be subject to the government policies at the time of your stay as will rules upon household mixing. This extends to what facilities will be allowed to open during your stay. This guidance may change in the period between booking and arriving at The Point. Due to the continued uncertainties, we will only ask for the final payment 3 weeks before your holiday is due to start, instead of the usual 6 weeks.

My holiday is already booked. Can I cancel?

Unfortunately, the deposit for your holiday is non-refundable. However, due to the current uncertainties, we have delayed your final balance payment to 3 weeks before arrival date. At this point, you may defer your holiday up to a year and no amendment fee will be charged. Once the final payment has been made the holiday cannot be cancelled or deferred. In exceptional circumstances, we will contact the owner of the property on your behalf. 

What will happen if the government imposes travel restrictions?

We will continue to work alongside government guidelines, so if tighter restrictions on the movement of people nationally are brought into place or extended to Cornwall your holiday will be cancelled. You can defer your stay for up to a year, but unfortunately, deposits will not be refunded.

Please see link to our Terms and Conditions here.

Please see Covid 19 amendments to our Standard Terms and Conditions below:

  • Final balance payment date 3 weeks before arrival
  • Your holiday can be deferred for up to a year (dates can be confirmed later, subject to availability)
  • No booking amendment fee will be charged
  • Seasonal price differential will be charged/refunded

Changes to Food and Beverage Operations at Time of Writing:

From 12th April we plan to open our bigger and better bar terrace for outdoor dining and drinks. Please note that we are not taking pre-bookings for outdoor seating due to the unpredictability of the weather and increased risk of no-shows. All tables will be allocated on a first come first served basis until we are able to open indoors. To view our menu please visit the Bear Bar Page. Our Restaurant will remain closed until Thursday 20th May.

Changes to Golf Operations at the time of writing

The course is open to both Members and Non-Members as per the Governments guidelines. The golf reception is open 7:45am – 6pm daily.

The following groupings will be permitted on the course:

  • Individuals (Those shielding should play on their own where possible)
  • Two, Three and Four Balls of any combination of household  (No scorecard swapping and no sharing of equipment).

Social distancing rules must be strictly observed at all times. Course patrols will be carried out to ensure social distancing is being adhered to.

Players must not visit the Club if they are feeling unwell, self-isolating, showing any symptoms of COVID-19, or have been in contact with a person diagnosed with COVID-19 in the last 14 days.

FULL GOLF OPERATING UPDATES HERE

If you have any questions our quickest method of response at the moment is email so please use golf@thepointatpolzeath.co.uk wherever possible.

Changes to Health Club Operations at the Time of Writing:

The Health Club will reopen on Monday April 12th when all indoor sports facilities including gyms and pools can re-open as per the Governments plans.

Gym and Swim sessions will be time and capacity limited to minimise contact between users. There will also be a fair usage policy in place during peak times and holidays or 3 sessions per facility per week.

For full details on how to book Gym and Swim sessions and the restrictions in place please see our dedicated page here.

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